Returns Policy

Shopping at www.soulcareremuera.co.nz  should be an easy and enjoyable experience. I want my customers to be completely satisfied with their purchase and so, if there is a problem with your purchase, I want to help you!

If the reason for your return or refund request is not outlined below, or you require clarification on our return and refund policy please contact me on 09 5290125, or soulcareremuera@gmail.com

 

Our returns and refunds policy does not override any existing protection you have under New Zealand consumer rights protection or the sale of goods laws.

 

You may return a purchase if:

a) it is faulty (malfunctions)
b) It is damaged during transit.
c) You receive the incorrect goods.

 

Damaged or Faulty Goods

Except where required by law, you must return damaged goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient’s responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.

In the event that you receive a defective or damaged product, we will happily refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to soul care.

 

Faulty Goods

If the item purchased does not function correctly on receipt, or fails within the warranty period (manufacturer’s warranty) please contact me immediately to notify me of the issue. You will need to have your invoice handy. If the goods come with a manufacturers warranty then we will assist you with following the manufacturer’s instructions. If the goods do not hold a manufacturers warranty we offer our own 30 day warranty. We will endeavour to repair or replace the faulty product as soon as we can. If the product cannot be repaired or replaced for some reason we will refund your payment for the full amount.

 

Incorrect Goods

In the unlikely event that there be an error with the picking of your order and you, or the recipient do not receive the goods intended, please notify me immediately by phone or email. Please note, you will need your invoice handy. I will organize to have the product collected and will send you the correct item at no extra charge.